Effective Date: 12/08/2024

At Mad Hats, we are committed to providing reliable and efficient shipping for our customers. This policy outlines our shipping options, processing times, and other important information related to your order.

1. Shipping Options

UK Orders

• We primarily use Royal Mail for UK deliveries. Our standard service is 24-hour delivery at a flat rate of £3.99.

International Orders

• For international orders, we collaborate with a range of couriers to ensure the best delivery times at competitive prices. Shipping rates and estimated delivery times vary by destination. For more details on international shipping costs, please click here.

• Shipping Restrictions: We currently do not ship to Russia, Belarus or China. (excluding Taiwan)

2. Order Processing Times

• Same-Day Shipping: Orders placed before 12:00 PM (UK time) will be processed and shipped the same day.
• Next-Day Shipping: Orders placed after 12:00 PM will be shipped the following day.

3. Estimated Delivery Times

• Domestic (UK): Standard 24-hour delivery.
• International: Delivery times vary based on the destination and courier. For more information on delivery times, please click here.

4. Shipping Costs

• UK Shipments: A flat rate of £3.99 applies to all UK orders.
• International Shipments: Shipping rates are destination-based, and additional customs clearance charges may apply for some countries. These costs are determined by our courier partners.

5. Order Tracking

• UK Orders: Once your order has been processed, we will provide you with Royal Mail tracking information.
• International Orders: Tracking information will be shared with you based on the courier used for your shipment. We will provide all available tracking details to help you monitor your order’s progress.

6. Lost or Damaged Packages

• If your goods are lost in transit, we will bear the cost of a replacement or offer a refund, provided the address details you supplied were correct and sufficient for the courier to complete the delivery.
• For any issues with lost or damaged items, please contact our team at staff@madhats.co.uk, and we will resolve the matter as quickly as possible.

7. Contact Us

If you have any further questions regarding our Shipping Policy, please do not hesitate to contact us at staff@madhats.co.uk.